Privacy Policy

GDPR is short for General Data Protection Regulation and this acronym is a new EU law that came into effect on 25 May 2018 to replace the current Data Protection Act.It’s the biggest overhaul of data protection legislation for over 25 years, and is introducing new requirements for how organisations must process personal data.The law states that all organisations in the European Union or all organisations processing personal information of the EU citizens must comply with GDPR.

Personal Information

When downloading our brochure and food menu, you are asked to enter your email address, again when submitting an enquiry or comment on our website, as appropriate, you are asked to enter email address, phone number, message or comment to help you with your user experience and to help you with the services of Plateau Guest House.

When do we collect information?

We collect information from you when you our brochure,company profile,and annual report and when you want to enquire or submit an email comment. Though there is the block section, we do not collect any personal information via the blog, however that information is collected by third party company and that is Disqus.com

How do we use your information

We may use the information we collect from in the following ways:

To personalize user's experience and to allow us to deliver the type of content and service offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.

How do we protect visitor information

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We use an SSL certificate to protected user information.
We do not use cookies for tracking purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

Third party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

User notifications on privacy policy changes

Users will be notified of any privacy policy changes on our Privacy Policy Page. Users are able to change their personal information:

By emailing us.
By calling us.
By chatting with us using our Live Chat or sending us a ticket.

Fair information practices

The Fair Information Practices Principles form the backbone of privacy law in Botswana and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur,we will notify the users via the website notification within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.